Support · Remote · Nepal
Customer Support Specialist
Be the voice riders hear when their card, recharge, or a tap goes wrong — and help us fix the pattern behind every ticket.
Department
Support
Location
Remote · Nepal
Type
Full-time
Level
Entry–Mid
Posted
May 26, 2026
Apply By
Jul 10, 2026
Responsibilities
- Respond to customer queries via chat, phone, and email
- Troubleshoot card, recharge, and app issues using our internal tools
- Log recurring issues for the product team to prioritize
- Maintain our Help Center articles as the product evolves
Requirements
- Fluent in Nepali and English, written and spoken
- Prior customer support experience, ideally in fintech or telecom
- Reliable internet connection for remote work
- Empathetic, clear communicator under pressure
Benefits
Hybrid & Remote Friendly
Work from the office, home, or a mix — role dependent.
Health Insurance
Medical coverage for you and your immediate family.
Learning Budget
Annual budget for courses, books, and conferences.
Free Fintech
Every employee rides free on partner routes.
Apply for This Role
Takes about two minutes.
Application Received
We'll review your application and get back to you within a week.
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